We might come across any unauthorized transaction in your bank account, chances are that either your card has been stolen or it has been skimmed and the details have been stolen by someone who is now accessing your account. One Time Passwords (OTPs)and other authentication processes often prevent fraudsters from getting into your account. However, some people are able to bypass that and manage to make transactions from someone else’s account.
State Bank of India is the largest public sector bank in the country with over 43,000 ATMs across the country. SBI offers a host of banking services. If you have noticed any unauthorized transaction from your SBI account, here’s what you can do
Call: You can notify any unauthorized electronic transaction on toll-free numbers 1-800-425-3800 and 1-800-11-2211 immediately.
Online: You can also register a complaint online.
1. Visit SBI website and go to ‘Complaints and Compliments’ option.
2. Locate ‘Want to register an unauthorized transaction?’ and click on ‘Register Complaint’.
3. You will be redirected to the consumer complaint form. Enter details like account number, name, branch code, mobile number, customer type, email ID, nature of the complaint, products and services etc. Also, describe your complaint in not more than 500 characters.
4. Enter the Captcha code and click on Submit.
You can check your complaint status by clicking on ‘Click here to check complaint status’ on the same complaint form.
Worth mentioning here is that in order to curb unauthorized transactions, the Reserve Bank of India (RBI) issued a notification in 2017. The notification stated that revised directions are being issued to curb the surge in customer grievances relating to unauthorised transactions resulting in money debited to their accounts/ cards……..Read More>>