The Employees’ Provident Fund Organisation (EPFO) on Tuesday, guided citizens who are having provident fund account to send their grievances to the regulatory body. Every month, an employer transfers a sum which is called as provident fund to an employees’ account. Investment in PF account is made from an employees’ basic salary. EPFO manages all aspects of your provident fund. The regulatory body provides a UAN number which acts as a vital tool for claiming and reviewing the PF account. That said, there can be various issues which an employee may face, while operating their PF account. These include – cannot find out the status of your UAN, or pensioners cannot view their PPO number validation, etc.
Taking into consideration the PF grievances, EPFO via its Twitter account said, “You are requested to register your grievance at https://epfigms.gov.in/.”
EPFO adds, if you have already registered your grievance, then you can check status at https://epfigms.gov.in/Status.
Once clicked on the mentioned website, you can register and upload your grievance document. Also, if no response has been made from EPFO, then you can also send reminder and view status actively.
Features of this new method of EPFO are:
Grievance can be lodged by PF member, EPS Pensioner, Employer and Others
Online lodging of grievance/complaint based on UAN
UAN integrated with master data base of EPFO resulting in identification of EPF office for redress of grievance
Grievance can be lodged for multiple PF numbers available in UAN
PPO number validation/integration (for EPS pensioners) with centralised data base of EPFO
To ensure better performance of PF account, EPFO allows more than one grievances document availment. Also, comprehensive categorization for identifying the grievance prone areas. Additionally, you can also provide feedback on redress of grievance.
Further, once a grievance is registered, system generates a unique registration number and auto generates acknowledgement through SMS & email. There is ease of registration of grievance and faster redressal after revamp.